Sofia · Sofia Sim Studio · RTL designers

Learning that fits the work.

Training that shows up in the numbers. Sofia finds the gaps, fixes them with the right lesson, and proves what changed.

Ask Sofia about RTL…
Pattern found3 reps, same error
Day 30 check-in bookedTeams · Thu 2:00
Lesson assigned5 minutes · Sofia
Scroll to follow Dana

Most training is measured by who finished it, not by what it changed.

New hireStarts Monday

Dana R.
Patient Access Representative
Registers patients
Verifies insurance
Collects what is owed

Dana's onboarding today

!Training binder212 pages
!Shadow a coworker2 days
!Generic online courseNot her system
?Did it work?No one checks

01

RTL instructional designers

02

Sofia Sim Studio

03

Performance Improvement Platformpowered by Sofia

Follow Dana's first year.

ID session · Teams Booked in Sofia

✓Walkthrough with your expert45 min
✓Sofia drafts the walkthrough script
✓Your team signs offApproved
✓Built in Sofia Sim StudioNextReady

Sofia8:02 AM

Welcome, Dana. Here's your first week.
✓Registration basicsMonDone
Practice: patient check-in simTueUp next
Meet your managerWed

Sofia Sim StudioPatient check-in

DemoTryTest
Insurance plan
✕
Step 4: picked the wrong insurance plan
!Step 4 · Insurance planMissed 2×
✓Passed overallLesson flagged

Day 30 check-inTeams · Thu 2:00

✓Scheduling and arrival
✓Demographics update
!Insurance verificationNot yet
✓Follow-up lesson assignedAutoAssigned

Pattern found

4Wrong insurance plan selectedThis week
From your QA log · counts only, no patient details
Who on my team needs attention this week?
Sofia
Three people. Dana has made the wrong-insurance-plan error 4 times since Monday. Marcus is overdue on Registration Basics. Priya’s Day 60 check-in is Thursday.
What should I do about Dana?
Sofia
Assign the 5-minute “Verifying the right plan” lesson. I drafted talking points and a note to her.
Do it.
Sofia
Done. I’ll count only the errors after she finishes it, so the before-and-after is real.
Illustrative example

Day 90Onboarding

✓All competencies metReady
✓90-day survey“Going well”

Wrong-plan errors per weekDana

Lesson finished4.51Before12 weeks
✓Payer rule changed: lesson updated by RTL
Illustrative example
Dana and her manager are illustrative characters.
One learner, hire to high performer
Before Day 1Day 1Week 1Day 30Day 60Day 90Year 1+

20%
As reported by the client
0–99%
As reported by the client
0+
0+